Anh10 Privacy Policy — How We Protect Your Information
This document explains in detail how the anh10 platform collects, uses, stores, and protects personal data of users registered and using our services in Malaysia. Your privacy is our priority and we are committed to handling all information transparently and responsibly.
This policy applies to all registered anh10 users in Malaysia. If you have questions, please contact us at [email protected] or visit FAQ page.
- Information We Collect
- How We Use Your Information
- Cookies and Tracking
- Data Storage & Security
- Third-Party Sharing
- User Rights & Policy Changes
1Information We Collect from You
When you register and use the anh10 platform, we collect various types of information to ensure smooth and secure service delivery. This information falls into several main categories:
Account Information
At registration, you provide your full name, email address, mobile number, and date of birth. This information is used to verify your identity and grant access to all platform features.
Device & Browser Information
The platform automatically records your IP address, device type, operating system, browser type, and screen resolution when you access anh10. This information is used to optimise the user experience, detect unauthorised access, and resolve technical issues.
Payment Information
For MYR deposit and withdrawal transactions, we record the payment method used, transaction reference number, amount, and date. Full bank account numbers or card details are not stored directly in the anh10 system — all processing is handled through encrypted payment channels.
Usage Data
We collect information about how you use the platform, including pages visited, game categories accessed, session duration, and actions taken. This data helps us improve navigation, identify technical issues, and understand usage patterns for ongoing enhancements.
2What This Information Is Used For
Anh10 uses the information collected for the following purposes, all of which are directly related to delivering our services to users:
Verifies user identity during login and processes two-factor authentication requests for added security.
Processes deposits and withdrawals in MYR, verifies transactions, and resolves any payment disputes.
Analyze usage patterns to improve navigation, loading speed, and overall user experience.
Detects and prevents suspicious activity, unauthorised login attempts, and financial fraud.
Enables us to provide more accurate technical support and resolve complaints faster based on your account records.
Sends important notifications regarding your account, transactions, and policy updates via email or in-platform messages.
3Cookies & Tracking Technologies
The anh10 platform uses cookies and similar tracking technologies to enhance the user experience and ensure proper technical functionality. Cookies are small text files stored on your device when you visit our platform.
We use three main types of cookies:
- Essential Cookies: Required for essential platform functions such as maintaining login sessions and ensuring transaction security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting information on how users interact with the platform, such as most visited pages and error messages received. All data is anonymized and used solely for improvement purposes.
- Functional Cookies: Allows the platform to remember your preferences like display language and personal settings for a more comfortable experience.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect your ability to log in or carry out transactions on the platform.
To manage or delete cookies, follow the instructions in your browser settings:
- Open your browser settings
- Find the Privacy or Security section
- Select Cookie or Website preferences
- Manage or delete cookies as needed
4Data Security & Storage
Anh10 implements a range of technical and organisational security measures to protect users' personal data from unauthorised access, disclosure, alteration, or destruction.
Key security measures implemented include:
- SSL/TLS encryption for all data transmitted between user devices and the platform servers.
- User passwords are stored in hashed form, which cannot be reversed — we do not store passwords in plain text.
- Access to the user database is restricted to staff with a legitimate business need.
- Regular security audits are conducted to identify and resolve any system vulnerabilities.
User data is stored on servers located in secure facilities with strict physical access controls. Retention periods vary by data type — active account data is kept for the duration of the account, while transaction records are retained in accordance with applicable legal and regulatory requirements.
While we take all reasonable steps to protect your data, no digital system can guarantee absolute security. You are responsible for keeping your password and account login details safe.
5Sharing Information with Third Parties
Anh10 does not sell, rent, or trade users’ personal information to any third parties for marketing or advertising. However, in limited circumstances, we may need to share information with specific parties:
Transaction information is shared with approved payment service providers to securely process your MYR deposits and withdrawals.
We may be required to disclose information to legal authorities when mandated by applicable Malaysian law.
Technical service providers supporting platform operations may have limited access to certain data under strict confidentiality agreements.
In cases of confirmed fraud, relevant information may be shared with the appropriate authorities or financial institutions involved.
All third parties granted access to user data must adhere to security and confidentiality standards equal to or higher than those we maintain at anh10.
6Your Rights as a User & Policy Changes
User Rights Regarding Personal Data
As a registered anh10 user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you. Requests can be submitted via the support email with identity verification.
- Right to Rectification: If any information on your account is inaccurate or outdated, you can update it directly through your account settings or contact our support team.
- Right to Erasure: You may request deletion of your account and related personal data. Please note that transaction records may need to be retained for a legally required period.
- Right to Restriction: Under certain circumstances, you can request us to limit the processing of your data while a dispute is being resolved.
To exercise any of these rights, contact us at [email protected], including your account number and identity verification.
Changes to This Privacy Policy
Anh10 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data handling practices, legal requirements, or new platform features. The latest version of the policy will always be available on this page.
When significant changes are made to this policy, registered users will be notified by email or in-platform notice before changes take effect. Continued use of the platform after notification constitutes acceptance of the updated policy.
Privacy inquiries: [email protected]
Or visit Frequently Asked Questions for quick answers
Still Have Questions About Your Privacy?
The anh10 support team is ready to assist with any questions about data protection. Contact us or visit our FAQ page for more information.